Patient Experience Officer

16 سبتمبر، 2022

0 15 2 دقائق

الوصف الوظيفي

Patient Experience Officer
Job Description

Interact with patients and their families to address concerns or special needs that may arise during their course of treatment.

Document patient and family feedback that come in person, by the phone, web form, e-mail etc.

Maintain the patient and family feedback database.

Advise and assist patients/families understand/navigate the health system and care processes.

Actively listen to patient/family concerns and link to internal and external resources

Liase with the clinical team and administration to solve problems that patients may have.

Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.

Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.

Facilitate, promote and advocate effective communication between patients and healthcare professionals.

To resolve conflict and concerns.

Work independently, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.

Facilitate the resolution of patient and family concerns with staff and physicians
Skills
Strong active listening, empathy, negotiation, conflict management, tact and diplomacy, mediation and problem-solving skills.
Demonstrated knowledge of Privacy and Confidentiality.
Excellent attendance and discipline free record.
Fluent in written and spoken English and Arabic.
Job Location Al Kuwait, Kuwait Job Role Quality Control Years of Experience Min: 3 Residence Location Kuwait Health Assurance Hospitals Company, Dhaman was established by a Ministerial Decree, as part of the development plan set forth for the State of Kuwait. It is structured as a public-private-partnership (PPP) entity, with a pledged capital of KD 230 Million held by Kuwait Investment Authority at 24%, Al Arabi Company at 26% and 50% of shares are allocated to Kuwait’s nationals.
The… company obtained its operational license in 2015, and launched with a core team of executives, holding years of healthcare and management experience, tasked by the company’s board to launch and manage the first of its kind healthcare services provider in Kuwait and the GCC.
Health Assurance Hospitals Company, Dhaman’s main objective is to be the first private healthcare company in Kuwait and the GCC to adopt a Health Maintenance Organization (HMO) model This operational model will entail that the insured will receive Primary and Secondary healthcare exclusively through Dhaman’s designated network of clinics and hospitals administered with world class healthcare standards.
Vision
To Be the Prime Provider of Quality “Integrated” Healthcare Services.
Quality
Provide the best services with unsurpassed quality.
Patient Experience
Providing better services with skilled staff, resulting in superior patience Satisfaction.
Efficiency
Making good, thorough and smart use of resources.
Effectiveness
Capable of producing intended outcome.
Mission
Provide the full spectrum of healthcare services; including primary healthcare clinics and secondary hospitals. Complemented by a wide range of ancillary services, diagnostic laboratories, imaging centers, ambulatory care, medical education facilities, healthcare project management in addition to related services