MyHR Operations Support Specialist

16 سبتمبر، 2022

0 4 3 دقائق

الوصف الوظيفي

Job Description and Qualifications

II. POSITION SUMMARY

The MyHR Regional teams manage the day-to-day tier 1 & 2 employee & manager interactions and execution of lifecycle HR processes. The position serves as the “face of HR” to the general population of employees and managers, and therefore plays a critical role in the development and evolution of the Air Products employee experience. The role is responsible for ensuring HR support enabling operations to meet organizational objectives, follows service level leading practices, and integrates with the other functions within the HR team for consistency.

The role handles employee/manager requests, inquiries and cases, and ideally handles approximately 95+% of all cases which are brought to its attention, with the remaining exception cases escalated to HR process owners, Communities of Expertise, and HR Partners.

III. DIMENSIONS:

Person needs to handle 300 employees day to day HR related queries.

IV. PRINCIPAL ACCOUNTABILITIES

This position is accountable for the following end results:

Manages tier 1 & 2 employee & manager inquiries, requests & cases:
Receives & responds to all initial cases via ticket, email, call, fax, voicemail, etc.
Ideally, responds with accurate resolution upon first contact, or, if necessary, conducts the appropriate investigation and/or research to identify and present the appropriate resolution
In exception cases, escalates request by assigning ticket to MyHR process teams, or escalating by assignment to CoEs or HR Partners
Identifies opportunities for increased efficiency and leads process improvement initiatives
Support direct access transactions for managers/employees and ensure guidance is provided when needed to further adoption of these processes
Develops generalist HR capabilities across processes & policies so to provide accurate guidance to employees/mgrs
Develops core competency in HR tools and programs (Workday, Cornerstone, local time/attendance/payroll, etc.)
Develops specialization in core HR capabilities & processes so as to provide increasing first-call resolution
Execute & support life-cycle day-to-day HR processes, manage associated knowledge & content.
Develop and execute recommendations and plans to enhance HR processes via continuous improvement
Implement process enhancements and changes as required by the Communities of Expertise and other sources of demand.
Work collaboratively within and across process teams to develop and manage a specifically designed employee experience associated with a given process.
Ensuring legal compliance for all HR related matters by working closely with the authorities and consultants as per Shop Act and Factory Act.
Following up on required activities and documentation related to probation confirmation, contract extension new hires, leavers etc.
Supporting recruitment actions and onboarding activities as required.
Keeping up to date with the local legislation.
Supporting the HR team and management in coordinating training activities.
Leave Management: Manage employee absences and leaves tracking, timekeeping database management and conducting regular audits.
Being the point of contact for employees and vendors for Group Mediclaim, Group Personal Accident and Group Term Life Insurance.
Maintaining employees files as per audit requirement.

المهارات

V. MINIMUM REQUIREMENTS AND QUALIFICATIONS

Education Requirements:

Bachelor’s / Master degree of HR or relevant certification.

Competencies Skills and Experience:

Competencies:

Integrity
Deliver Safety
Empathy
Employee Engagement
HR Generalist
Problem Solving
Diversity & Cultural Awareness
HR Operational Excellence
Continuous Improvement
HR Solution Design & Delivery
Positive Attitude
Manage execution
Passion to be the Best

Experience:

Minimum of 5 years’ experience in HR Operations / HR Generalist Role.
Must have computer skills and the ability to learn or adapt.
Knowledgeable and well versed in Microsoft Word, Excel, PowerPoint and Outlook

Skills:

Results oriented with superior organizational skills
Comfortable with high volume workload and able to manage multiple priorities
Flexible approach, with a 'can do' attitude and strong ability to work independently as well as in a team environment
Exceptional attention to detail, accuracy and professionalism.
Ability to quickly develop proficiency in new programs and be good with numbers
Strong Communication skills and personal presentation.
Strong interpersonal skills. Able to remain extremely professional, composed and competent in multi-task, rapid change environment and able to maintain confidential information.
Excellent time management, problem solving, and issue resolution skills
Experience in Workday, similar MY HR Role will be as added advantage
Considerable experience with negotiation face to face and via telephone
Strong written communication skills
Be able to work remotely and able to travel frequently
Self-motivated independent worker
Able to work at pace under pressure
IT literate with experience in Workday, Cornerstone, SAP, Microsoft Office programmes, in particular the ability to use Excel pivot tables is desirable