IT Operations Assistant SC4 – Bertoua

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate. At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

JOB PURPOSE: To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.

Why work with us?

• WFP provides food assistance to more than 86 million people in 83 countries, including Cameroon. Your work will have a positive impact on lives of the world’s most vulnerable people.

• You will join a diverse team of professionals and will have an opportunity to exchange your experiences with your colleagues and continuously learning from each other.

• WFP invests in the training and development of its employees through a range of training, accreditation, mentorship and other programs as well as through international mobility opportunities.

• Our team is growing nationally and internationally and the timing to join us cannot be better!

Join us to make a difference, watch this video to know more about us!!

Link: https://www.youtube.com/watch?v=RnaxfnNKdsM

KEY ACCOUNTABILITIES/ RESPONSIBILITIES:

Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.

Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff. Respond to basic queries about technology and systems to support the correct application of technology.

Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.

Perform basic beta testing and support the roll out of new versions of centrally supported oftware to ensure software is operational for WFP staff.

Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.

With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.

Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

QUALIFICATIONS & EXPERIENCE REQUIRED:

DEADLINE FOR APPLICATIONS

30th September 2022

Ref.: VA 173026

Kindly note the only documents you need to submit at this time are your CV and Cover Letter. Additional documents such as passport, recommendation letters, academic certificates, etc may potentially be requested at a future time.

For candidates who experience problems accessing WFP E-recruitment platform and need accommodations in applying, please contact wfprecruitment@wfp.org mentioning the VA number in the subject line.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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