CRM Executive

16 سبتمبر، 2022

0 5 دقيقة واحدة

CRM Executive

الوصف الوظيفي

Company Description

Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial inclusion

Job Description

Job Description:

Executing promotional SMSs and PNs
Monitoring, configuring and improving all transactional and operational comms sent to our users on APP
Making sure that comms are sent to our users in every action they take on Khazna app or Khazna card
Cooperating with Khazna’s tech team and product team on users’ journeys on all services on our app and spotting the missing steps and filling it with the right comms to deliver most users’ experience and satisfaction and to build trust and credibility.
Cooperating with the support team to be updated with most common and repeated complaints from our users and delivering the optimal solution.
Leading experiments and delivering the best practices
QCing messages and content
Copywriting in some cases

Qualifications

Requirements:

Minimum 1 year experience with operations
Knowledge of CRM
Good understanding of Fintech
Good understanding of database structure
Basic knowledge of SQL
Good with excel and google sheets
Perfect communication skills
Good with wording (Arabic)

Additional Information

Skills and Qualifications:

Good knowledge of excel and google sheets
Basic knowledge of SQL
Knowledge of online marketing methods and best practices
Attention to detail, to manage the integrity of the CRM data
Strong communication skills along with a customer-oriented attitude
Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.