Team Manager

Job Description

SummaryKey Accountabilities
Team
. Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
. Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
. Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
. Conduct regular and monthly performance conversations, discussing results and developing action plans.
. Participate in attracting, recruiting and onboarding a high performing team.
. Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
. Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
. Monitor your team's adherence to company policies and procedures follow up when needed.
. Support opening and closing of the store as Manager on Duty.
. Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
. Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Client
. Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
. Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
. Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
. Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
. Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
. Lead from the shop floor, actively selling and role modelling the selling ceremony.
. Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
. Manage and resolve customer issues, delighting and retaining the client relationship.
Product
. Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
. Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
. Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
. Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
. Utilise digital platforms to support store and online product sales.
Job Description
Key Accountabilities
Team

• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
• Conduct regular and monthly performance conversations, discussing results and developing action plans.
• Participate in attracting, recruiting and onboarding a high performing team.
• Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
• Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
• Monitor your team's adherence to company policies and procedures follow up when needed.
• Support opening and closing of the store as Manager on Duty.
• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.

Client

• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
• Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
• Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
• Lead from the shop floor, actively selling and role modelling the selling ceremony.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
• Manage and resolve customer issues, delighting and retaining the client relationship.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
• Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
• Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
• Utilise digital platforms to support store and online product sales.

Job TypeRegular
Start Date2021-09-22
ScheduleFull time
OrganizationLuxury Goods Gulf LLC

Job Details

Employment Types:

Full time

Function:

Pharmaceutical / Biotechnology

Roles:

Clinical Team Manager

Skills:

Team Manager

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