Senior Officer- RAK Operations ( UAE Nationals Only)

Job Description

Job Description
Job PRINCIPAL DUTIES & RESPONSIBILITIES:

• Ensure self-punctuality and disciplines
• Ensure adherence of policies and procedures
• Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School
• Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level
• Establish efficient communications with internal and external related departments
• Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT
• Update the status and reason for rejection if any by email OR Workflow system
• Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals
• Stay abreast with any new regulations/ obligations by the Central Bank of UAE
• Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services
• Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation and support
• Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received
• Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors

Qualifications
QUALIFICATIONS & EXPERIENCE:

• High School / Diploma in any discipline. 1 – 2 years experience in back office OR front line desk. Candidate without experience will also be considered
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Multi-tasking
• Excellent communication skills in English &/or Arabic
• Team player
• Knowledge of bank operations & Administration
• Good knowledge of system and in technical areas
• Presentation skills
• Good knowledge in MS. Word, Excel and Power point

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Finance & Accounts

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