Senior Officer- FAB Cards Processing (UAE National ONLY)
Job Description
Job Description
JOB PURPOSE:
The role holder is responsible for processing activities related to cards (FAB & DF) as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.
5. Job Context
Operational Delivery:
- Posting all financial and non- financial transactions.
- Inputting Role on Card Management & Banking systems
- Document Management & Filing / scanning
- Following approved SOP & DOA when processing customers request
- Ensure all requests processed are accurate, error free and as per customer instructions / voucher details and no breach of the SLAs.
- Ensure all customer instructions / voucher received are processed within the pre-defined TAT
- Any other task assigned / adhoc activities to be performed as per line managers instruction
Policies, Systems, Processes & Procedures
- Supporting new initiatives and implementations
- Participating in card related system testing for enhancements and new systems
- Ensure customers data / documents are protected from the public and secured against fraud by following proper access rights
- Provide support to line manager as & when required
- Timely escalation of exceptions / deviations to authorizer
- Ensure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratings
- Ensuring obtain approvals as per bank Delegation of Authority prior to processing requests / entries
- Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager
- Suggest a process improvement to increase productivity and cost effectiveness
- Enhance knowledge by enrolling into training and development course.
- Maintain KPI and Productivity reports
- Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.
Internal Collaboration
- Coordinates with other units / departments to ensure customers requests / vouchers are processed within a timely manner
Authorities:
As delegated by AVP / line manager – Card Operatioins
Qualifications
Minimum Qualification
- Bachelor's degree or related discipline.
Minimum Experience
- 2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
Finance & Accounts
