HR Generalist

15 سبتمبر، 2022

0 4 3 دقائق

HR Generalist

الوصف الوظيفي

HR Generalist
CAROUSEL_PARAGRAPH

Riyadh, Saudi Arabia

139704
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Job Description
Overview
PepsiCo’s strength is its people. Winning together is all about respect for one another’s unusual traits, backgrounds, perspectives and experiences. Our teams reflect the diversity of our customers and our communities, breaking down barriers and winning awards.
Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. As a global food and beverage company with brands that stand for quality and are respected household names such as Quaker Oats, Gatorade, Lay’s and Pepsi-Cola, we are committed to Winning with Purpose; pushing to be the best and fully committed to the people we share the planet with.
Our employees are at the heart of PepsiCo. Through the Company's dedication to Talent Sustainability, we continue to support the development of employees. A possibility, our employment brand, reinforces our dedication to our people; enabling them to reach new heights in their careers and becoming truly world-class talents. PepsiCo is universally recognized as one of the best companies in the world for leadership development.
Job Purpose:

The Talent Acquisition Back office will be responsible for end to end FL hiring processes based on the agreed service catalog and SLAs under direct supervision of the manager.

The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools meeting the process requirements based in Saudi.

The role requires strong process orientation and SLA adherence experience and the ability to deliver agreed SLA/CSAT based customer service.
Responsibilities
Principal Accountabilities:

Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.

Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.

Identify and implement service delivery and process improvement opportunities in the assigned process.

Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.

Partner with team to execute plans to improve customer satisfaction with a focus on processes.

Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.

Manage escalation and takes ownership for ultimate issue resolution.

Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
Specific role Activities:

Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.

Execute the full life cycle recruitment process for each requisition including: Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.

Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.

Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.

Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary with oversight from manager.

Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partner(s), in order to foster partnerships that yield consistent on-going communication, high-quality results, and efficient processes in order to build TA function credibility.

Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.

Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo’s Employment Value Proposition, as well as information regarding PepsiCo’s portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
Qualifications

HR ops process and SLA management experience: 0-2 years.

Service management and ticket management system experience.

Customer orientation.

Process management and continuous improvement with a focus on optimization and productivity.
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