Store Manager – Swarovski Riyadh

14 سبتمبر، 2022

0 4 2 دقائق

Job Description

Who we are
We are aleading partner for luxury across the Middle East.Withmore than 600 stores, 300 brands and over 65 years of experience in the region,we have become amajor player in the beauty, fashion and gift sectors,by offering service excellence toourpartners anddelightingallour customers.Wearemoving fast from a traditional distributor and retailer for luxury in the Middle East,to a hybrid retailer bringing luxury experiences to the fingertips ofcustomers everywhere.
Tofuel the next stage ofourgrowth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join uson thisjourneyofexploring new horizons together.
What you willbe doing
As a Store Manager you will beresponsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. You will drive both eNPS and cNPS through the implementation of People and CX strategies
Main responsibilities include:
– Drive in-store CX initiatives
– Plan succession of team members in terms of readiness
– Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner Drive eNPS through people experience initiatives and culture
– Oversee day-to-day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
– Offer store support including concessions, real-time as per business needs
– Act as the key point of contact with back-office operations
– Ensure click and collect are conducted within SLAs
– Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
– Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
– Ensure store team is working towards the same goal
– Promote omnichannel sales, Increase the store revenue target vs actual Increase sell-through at full price and provide input to what's working well, what's not working well and provide the business withfeedback
What you'llneed tosucceed
– Previous experience in Retail andCustomer Experience Management (CEM). Candidates who are currently supervisors or assistant managerswith high potential to leadwill be considered.
– Previous experience in Jewelry and luxurywould be a great plus. Previous experience in Retail is a must. Ability to speak English well is preferable, Arabic language fluency is a must.
– Ability toDevelop & Engage Employees and lead a small team
– Personal Resilience & ability to adapt to Change
– Customer Centricity attitude and approach
– Ability to understand & Develop Self and others
– Being Commercially and resultsdriven
– Possessing strong and effective communication style
– Previous experience in stock management
-Collaborating & Influencing with Respect & Trust
– Possessing aHybrid Retail & Sales Mindset
– Previous experience inSales Forecasts and Analysis
– StrongBusiness Acumen and experience inbudgeting