Store Manager – Swarovski Dammam

14 سبتمبر، 2022

0 3 2 دقائق

Job Description

Who we are
We are aleading partner for luxury across the Middle East.Withmore than 600 stores, 300 brands and over 65 years of experience in the region,we have become amajor player in the beauty, fashion and gift sectors,by offering service excellence toourpartners anddelightingallour customers.Wearemoving fast from a traditional distributor and retailer for luxury in the Middle East,to a hybrid retailer bringing luxury experiences to the fingertips ofcustomers everywhere.
Tofuel the next stage ofourgrowth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join uson thisjourneyofexploring new horizons together.
What you willbe doing
As aStore Manager, you will beresponsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. You will drive both eNPS and cNPS through the implementation of People and CX strategies
Your responsibilities will include:
– Driving in-store CX initiatives
– Plan succession of team members in terms of readiness
– Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
– Drive eNPS through people experience initiatives and culture
– Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
– Offer store support including concessions, real-time as per business needs
– Act as the key point of contact with back-office operations
– Ensure click and collect are conducted within SLAs
– Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
– Promote loyalty program and ensure floor team knowledge about app offerings etc..
– Ensure store team is working towards the same goal
– Promote omnichannel sales
– Increase the store revenue target
– Increase sell-through at full price
– Provide input on what's working well, what's not working well and feedback on how and whatwe can improve
What you'llneed tosucceed
– If you are currently in a supervisory position but think you are ready to be a store manager and possess the qualities to succeed we encourage you to apply
– We are looking for driven professionals possessing high potential even if they didn't acquire the title or credentials yet in their current role
– You would need to come from a Retail background, possess strong business acumen, previous experience in Jewelry or in luxurywould be a great plus
– You would be a great communicator, able to lead a team towards achieving success, a person who leads by example and someone who is dynamic, inclusive and diplomatic in their approach