Service Consultant (Open to UAE Nationals only)

14 سبتمبر، 2022

0 3 2 دقائق

الوصف الوظيفي

Job Summary

Zurich Workplace Solutions is a start-up entity implementing End of Service Benefits in the region. A small multiskilled team today manages the DEWS Plan for DIFC in Dubai covering over 1400+ companies with over $290m of AuA.

As the organization moves from ‘start-up’ mode into ‘scale-up’, the team needs to be multi-skilled to be able to take on a number of varied tasks and responsibilities. We are looking for a flexible individual who has a strong will to achieve high targets whilst adhering to customer support policy and standards.

In-Line with our Emiratization strategy, Zurich is looking to hire Emirati talents who are aspiring to develop and grow their career within the insurance industry. Working with global, diverse, and inclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impact beyond your role –Let's Grow Together.

This individual will be expected to be the point of contact for customers to identify relevant products, processes and procedures, provide a market leading service to customers/brokers/distributors/colleagues and retain excellent customer relationships.

Job Accountabilities

As Service Consultant, you are expected to:

• Meet customer requirements through processing a range of tasks encompassing the full product range.
• Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
• Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first class service to our customers.
• Takes personal responsibility for resolving customers concerns.
• Work collaboratively across all Operational areas.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Professional and accountable for all their actions.
• Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.

Job Qualifications

To be successful in this role, you must have:

UAE National with Family Book
Bachelor's Degree in Business Administration or of equivalent certifications.
2 or more years of experience in the Insurance Industry.
Must have strong Arabic and English communication skills.
Relevant experience in a fast-paced and customer-centric environment.
Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
Strong will to achieve high targets and take forward continuous improvement opportunities.
High Accuracy and Attention to detail.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique – that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.