Kids Club Shift Leader
Job Description
A Kids Club Shift Leader is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.
What will I be doing
As a Kids Club Shift Leader, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage operations of the health club
- Manage team members to ensure high motivation, provision of high quality service and ongoing development
- Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
- Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Instill brand values and standards to maintain quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Recruit, manage, train and develop the team
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
Qualifications – External
What are we looking for
A Kids Club Shift Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follows:
- Management and/or supervisory experience within the leisure sector
- Ability to meet financial targets
- Ability to work under pressure
- Excellent grooming standards
- Strong organizational skills
- Excellent communication and interpersonal skills
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Passion for customer service
- Ability to close a sale
- Relevant fitness and pool qualifications
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Customer Service / Call Centre / BPO
Roles:
Technical Support Executive ( voice)
Skills:
Kids Club Attendant Club Supervisor Assistant Sailing Director Resident Director Assistant Squash Coach Head Lifeguard Guest Service Manager
