IT Specialist

Position: IT Specialist

Period of Performance: LTTA

Base of Operations: Amman, Jordan

Reports to: Director of Finance and Operations

Application Deadline: September 29, 2022*

1. PROJECT BACKGROUND

The Municipal Support Program (MSP) is a five-year, USAID-funded program implemented by DAI. MSP aims to strengthen municipal-sector service delivery and promote local economic development in Jordan. MSP will strengthen municipal-sector service delivery by supporting improved governance and organizational culture through a focus on three interventions: key policy and service delivery reforms, municipal sector public financial management, and community engagement. Improved municipal service delivery will ensure that municipalities can respond effectively to citizens’ needs and create the conditions for investment and inclusive economic growth. MSP will also increase capital investment in the municipal sector. This investment is intended to catalyze local economic opportunities and further strengthen service delivery by supporting improved development planning, facilitating investor partnerships, increasing access to finance, and supporting renovation and construction of fixed assets including the provision of material resources. Across all interventions, MSP will increase the participation of marginalized groups, including women, youth, and persons with disabilities in municipal-sector decision-making. Participatory planning will improve marginalized groups’ access to public services and increase their economic opportunities. MSP will work across all of Jordan’s governates.

2. POSITION DESCRIPTION

The IT Specialist is responsible for oversight of IT needs for the activity office, including system installations, maintenance support, and technical advice. The IT Specialist is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary activity solutions are fully functional, efficient, and cost effective. S/he provides user support and manages relationships with outside System Support Companies as needed. The IT Specialist will report to the Director of Finance and Operations.

3. KEY DUTIES AND RESPONSIBILITIES

• Local network maintenance and installation (cabling, switches and NIC configuration, TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
• WAN connectivity and maintenance (internet connection and services and devices configuration and maintenance)
• Server and server application maintenance (hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
• Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, and antivirus installation and troubleshooting)
• User support and training
• Management and supervision of support provided by local companies (ISP or other providers or IT services)
• Regular communication with the Home office OIMT IT Operations team regarding network, system hardware, and software changes/issues/updates and user registration, updates, and termination
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures
• Administer IP PBX extensions
• Maintain IP PBX hardware and phones
• Communicate with OIMT IT Operations team regarding implementation of special features on the system
• Assist office managers in properly inventorying IT equipment
• Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures
• Prepare procurement specifications and SOWs for IT procurements per DAI standards
• Review all IT procurement requests in TAMIS
• Provide annual IT inventory and software audits
• Maintain a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAI Operations Manual
• Other tasks as required.

4. QUALIFICATIONS

• Bachelor’s degree, preferably in computer science or related field.
• 4 years of professional experience, including relevant experience in IT system administration, maintenance, and user support, preferably on donor-funded projects.
• PC and server support experience.
• Knowledge of Windows Server & Windows Client operating systems
• Knowledge of Windows network services: AD, DNS, DHCP, WSUS, print and file sharing
• Experience with IBM Notes Client configuration, Outlook client or O365 services.
• Knowledge of backup and restore services, physical and logical LAN and WAN infrastructure principles.
• Demonstrated honesty, trustworthiness, initiative, and self-motivation handling all assigned tasks.
• Fluency in Arabic and English

Application Link: https://fs23.formsite.com/OLJTgx/h8xhlmbyzk/index.html

*Application instructions:

Select the position in which you are interested in applying for, fill out the required information and upload CV. Applicants are encouraged to apply as soon as possible as interviews will be conducted on a rolling basis. Please note, due to the volume of applications that we receive and the urgency to fill-up positions only shortlisted applicants will receive notifications on next steps.

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