Informatics Technical Specialist Lead – (Manager Level) – Saudi Arabia

14 سبتمبر، 2022

0 6 دقيقة واحدة

الوصف الوظيفي

JOB DESCRIPTION:

Role Purpose
Management of technical and other project resources in region to deliver customer outcomes Span of Control

Criteria:
− Bachelor’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
− 3 to 5 years of relevant experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems

Special Skills & Knowledge:
− Sound understanding of diagnostics laboratory workflows and the use of relevant software technologies in support of the same
− Demonstrated prior hands-on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/ or laboratory decision support systems
− Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key
− Strong verbal and written communication skills with excellent customer facing capabilities
− Attention to detail and a concern for quality
− People management and leadership skills
− Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way

Strategic:
− Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset
− Provide feature/ product enhancement input based on customer feedback
− Maintain and assume accountability for a culture of high customer service

Key Responsibilities:
− Execute project work plans with a focus on timely completion & risk mitigation
− Track and report on assigned project aspects on a regular basis
− Enforce team compliance with all procedures and systems of record
− Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
− Revise and keep up to date, all project documents and systems of record
− Participate in team and customer meetings effectively
− Lead, direct, evaluate, and develop team members to effectively meet business objectives

JOB FAMILY:Field Services
DIVISION:IACC Immunoassay and Clinical Chemistry
LOCATION:Saudi Arabia > Riyadh : NCCI Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Yes, 75 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Not Applicable