Female Spa Receptionist

14 سبتمبر، 2022

0 4 2 دقائق

الوصف الوظيفي

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What’s in it for you?

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
Be knowledgeable about all aspects of Spa treatments / therapy and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
Work with related hotel departments to ensure efficiency in meeting guest needs
Meet and/or exceed booking quotas and promotions in the Spa.
Ability to promote Hotel services and amenities to encourage an exceptional experience
Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
Handle special assignments
Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Adhere to all hotel environmental policies and initiatives
Carry out any other tasks as assigned

Your experience and skills include:

Similar role experience and hospitality experience is an asset
Computer literacy is beneficial
Word, Excel, Keyboard/data entry an asset
Effective communication skills (verbal and written) and ability to demonstrate excellent phone etiquette
Effective organizational skills
Self-motivated, with the ability to make effective decisions
Ability to maintain high service levels under pressure

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS