Customer Service Representative
Customer Service Representative
الوصف الوظيفي
As a Customer Service Representative, you will be at the forefront of the Go Grab brand to deliver best customer service. You will assist the department in achieving their objectives by delivering best & swift customer service for customers and vendor across multiple support platforms: email, live chat, instant messaging and phone.
- Answer telephone and email inquiries regarding customer bookings, pricing, cancellations, amendments and billing queries.
- Liaising with internal colleagues and external customers and in order to resolve problems and ensure an effective and professional service delivery.
- Ensure all customer interactions adhere to our internal quality standards.
- To explain the customers about the company policies; e.g. or exchange policy, refund policy, cancellation policy.
- Adhering to the company policies and the tasks assigned by the direct management and meeting the KPIs assigned by the direct management by meeting and exceeding to the standard guidelines and recommending improvements in the existing procedures.
- Maintaining the company database, updating records and processing administrative tasks such as updating the reports, amendments and cancellations.
الوصف الوظيفي
المهارات
Qualification:
• High School/ Pre-Degree minimum
Experience:
• 2 years of experience in customer service/tele-sales
Interpersonal Skills:
• Ethical behaviour.
• Strong Personality & Listening skills
• Communication skills (Arabic & English)
• Persuasion Skills
• Ownership & Accountability
• Team player
• Problem Solving Skills
Technical Skills:
• Good Usage of MS Suite
• Flexible to work in shifts
• Ability to handle demanding customers with patience and professionalism
Languages:
• Excellent English communication skills.
Arabic and English Mandatory
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الجهرة, الكويت
- قطاع الشركة
- النقل بالسيارات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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