Customer Service Manager
Customer Service Manager
الوصف الوظيفي
1- Guide and direct the customer service team towards achieving operational goals.
2. Ensure that the customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving patient satisfaction.
3. Delegate staff and assists them when needed.
4. Ensure that customer complaints are resolved in a professional manner.
5. Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.
6. Train customer service staff to deliver high-class customer service.
7. Determine work procedures, schedules, and workflow for customer service staff.
8. Ensure that the patient’s calls are handled and answered in a timely and accurate fashion.
9. Conduct a meeting with the Customer Service Manager to discuss process improvements and issues.
الوصف الوظيفي
المهارات
PERSONAL ATTRIBUTES :
· honest and trustworthy
· cultural awareness and sensitivity
· sound work ethics
· presentable with a good sense of personal hygiene
OTHER SKILLS:
Technical Skills: Ability to handle confidential and sensitive information.
Administrative Skills: Attention to detail, Good telephone etiquette, Fair knowledge of managing files/records, Team player Stress management, Time management skills communication, and Interpersonal skills.
Computer Skills: MS Office (Word, Excel, Outlook) and Internet
Language Skills: Expertise in written and spoken English and Arabic.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت
- قطاع الشركة
- المستشفيات الطبية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 5 الحد الأقصى: 15
- منطقة الإقامة
- الكويت
- الجنس
- أنثى
- الجنسية
- الدول العربية
- الشهادة
- بكالوريوس/ دبلوم عالي
- العمر
- الحد الأدنى: 25 الحد الأقصى: 40
