Collection Officer – Abu Dhabi

14 سبتمبر، 2022

0 5 دقيقة واحدة

Job Description

JOB DESCRIPTION
Role : Collection Officer(UAE National)
Location : Abu Dhabi
Role Purpose:
Collection agent is responsible to performoffice duties relating tothecollection ofofficialfunds from the ADIB customers in coordination with the collection team leader, collection manager and the field collection agent. His duties is to review the customer's accounts and inform them by due dates of payments by phone calls, fax or e-mail. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality
Key Accountabilities of the role
Prepare a plan to call the customers in coordination with the collection team leader
Check the customers who do not pay their due payments
Review the customers list and make priorities for calling them based on the team leader instructions
Review the customer's account and information and prepare notes or questions if available
Call the customers based on priorities and instructions
Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary
Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment
Negotiate agreements and settlements within established guidelines
Update customer information, tracks and documents into customer interface system after each call
Record the results of the call regarding the payments or deferring it
Compare the percentage of performed calls with the planned ones
Discuss the main issues with the team leader
Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units Provide feedback to the team leader and the collection manager with the information on customers if required Specialist Skills / Technical Knowledge Required for this role:

knowledge of the banking industry and their products and services
A university degree

Previous experience:

1 to 2 years of relevant experience in field collection in any financial industry, banking industry is preferable.
This role if for UAE Nationals only.