Business process services (BPS) specialist

14 سبتمبر، 2022

0 5 2 دقائق

الوصف الوظيفي

Business process services (BPS) specialist is urgently required for UAE’s largest bank and one of the world’s largest and safest institutions for a long-term assignment to be based in the UAE.

Business process services (BPS) is the delegation of one or more IT-enabled business processes to an external provider that, in turn, owns, administers and manages the processes and agreed-upon outcomes based on predefined performance metrics. BPS providers offer buyers improved business process efficiency and effectiveness. Outsourced processes include knowledge-based processes as well as transactional ones, along with the support and administration of front-office, middle-office and back-office activities. Almost any business process or discrete part thereof can be awarded to a BPS provider, with the boundaries regularly being widened to include more sophisticated processes. Entire processes or discrete subprocesses can be outsourced to form end-to-end, comprehensive service arrangements.

BPS contracts range from contracting for labour only, to labour plus process enhancement technologies and services (PETS) to BPS plus IT outsourcing (ITO) on a single contract, to business process as a service (BPaaS). The rates here are for Business Process Services involving customer contact and requiring language and conversational skills. Areas that come under whit Function can be Contact Centre: Voice Based – General Call Handling.

المهارات

Bachelor's degree in business management, Computer Science, Information Technology, or other related field.
3-5 years' experience in production or process management.
Experience in requirements gathering techniques; ability to translate into solutions
Self-starter with the ability to quickly learn complex business processes
Ability to multitask and manage multiple small enhancements to large projects in a cross-functional setting
Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues and vendor representatives
Works closely with business partners documenting business requirements
Standard knowledge of Microsoft Windows and Microsoft Office programs. Strong interpersonal, problem solving, and communication skills.
Six Sigma knowledge or Certification and Basic Project Management experience are desired.
Proven track record in application development and implementation with demonstrated ability to define solutions in a complex business environment
Flexibility and adaptability to move quickly from broadly defined user and business requirements to solution frameworks
SAP experience required for Finance candidates
Ability to collaborate in a team environment, working with multiple areas to drive solutions