Restaurant Supervisor – Fairmont Doha

13 سبتمبر، 2022

0 6 3 دقائق

الوصف الوظيفي

THE ROLE

You are responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests.

FOOD AND BEVERAGE MISSION STATEMENT

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.

OUR MOTTO

Gracious with people, ruthless with standards and hungry for more.

GROOMING

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

PERSONAL ATTRIBUTES

Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded

KEY DELIVERABLES AND RESPONSABILITIES

Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of his/her specific area
Follow the Care Programme at all times
Follow up on all financials, LQA, Forbes and TrustYou targets
Is aware of the daily, monthly and yearly financial targets
Actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner
Attend daily briefings prior to commencement of shift
Ensure all appropriate equipment is on hand for each service period
Attend trainings and monitor waiters’ performances
Responsible of the grooming of all waiters
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the Restaurant General Manager
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet is maintained at the highest levels
Create opportunities for upselling products
Develop the waiter’s team to strive for excellence
Inspires heartists to create a flow of new and ‘improved’ ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across the outlet
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review

TALENT & CULTURE

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its