Learning & Development Manager – Jumeirah Messilah Beach Hotel and Spa

13 سبتمبر، 2022

0 7 3 دقائق

الوصف الوظيفي

About Jumeirah & The Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Role:
An exciting role has arisen for a passionate Learning & Development Manager to join the Human Resources team at Jumeirah Messilah Beach Hotel & Spa, Kuwait. You will be responsible for overseeing the overall learning and development process across all departments, and to ensure the smooth and efficient coordination and delivery of learning and development activities, concentrating on core service skills training and other training activities designed for colleagues, adding value to the organization, and supporting its Vision.
Your key duties will include:

Evaluate and identify training needs.
Develop training sessions that satisfy identified operational needs and evaluate such training through detailed follow up.
Carry out effective training on a range of subjects, with a focus on Guest Service, co-facilitation of task trainer workshops, other front line colleague training activities, as required, and business unit orientations.
Regularly monitor the effectiveness of departmental training, audit and follow up departmental training records.
Ensure that proper evaluation is regularly carried out of training courses held to assist in tracking of course effectiveness.
Create customized training programs as per the business needs, including the development of leadership programs, including coaching and mentoring, to ensure the identification of high performers and the development of a strong leadership pipeline.
To oversee and support the Director of Human Resources in the performance review and individual development plans.
Adhere to process standards in the planning, coordination, delivery and evaluation of training and development activities.
Support the Director of Human Resources in ensuring that Jumeirah Messilah Beach Hotel & Spa is meeting regional and business unit training targets and objectives.
Contribute to the preparation of the Learning and Development budget.
Conduct departmental training reviews and monitor the effectiveness of departmental training and departmental trainers and provide assistance where deemed necessary.
Maintain training records and files.
Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about training and development activities.
To carry out any other reasonable duties as required by the Management.

About You:

In order to be considered for this role, you must hold a recognized degree or qualification in Business, Human Resources Management, or similar discipline, and a Group Trainer qualification, or equivalent. Membership in a professional organization in training and development field, e.g. CIPD, is desirable.

You will have a minimum of 7 years hospitality experience (operational or support areas) with a minimum of 5 years in a training role.
You must be competent and experienced in the delivery of front line level colleague courses, and experienced in the co-facilitation of task trainer assessments. Experience gained in Kuwait or Gulf Region is viewed as highly desirable. Excellent personal presentation / appearance, confidence and assertiveness (problem solving) as well as fluency in English both (written and verbal) are essential for this role.

You will be IT literate and comfortable utilizing Microsoft packages. Time management skills and ability to work in a busy team environment are also required for this role.

About the Benefits:
This position offers a highly competitive salary and benefits which includes: housing, vacation ticket allowance equivalent to a return ticket to home country every year, medical insurance coverage, incentive plans, life and accident insurance, laundry, and meals.