Field Technical Support Specialist

13 سبتمبر، 2022

0 3 3 دقائق

الوصف الوظيفي

WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK.

At first glance, you’ll see Danaher’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification.

Career development is important to us – our associates are as certain about their impact as they are about where they’re headed next. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

We hope you’ can yourself here, too. What you find at Danaher — and within yourself — might just change the world.

Who we are:

VIDEOJET TECHNOLOGIES is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Within your team

We are a close-knit team across many locations, you will have the opportunity to work with both local and regional teams to drive the success and results as a team.

This job is a unique opportunity to:

After a tailored training programme as a Field Technical Support Specialist you will play a vital role in supporting our customers and ensuring that our customers always have their production line running successfully is your goal to achieve (‘Up Time’). You will support a the range of Videojet Equipment and solutions.

Within your role, you will:

Support the sales teams by defining and crafting winning solutions for our customers such as product configuration advice, matching product capabilities with customer needs.
Support Field Service teams with application/technical issues, remote support and troubleshooting assistance.
Through our standard work and processes work with customers to identify the right solutions.
Receive and share technical training at channel partners/customer accounts to develop their technical skills for our technologies

We are looking for a professional who is:

Motivated and Driven – to focus and direct their energy and efforts towards achieving success.
Customer-Oriented – build dedication and trust through strong work ethics and customer-focused ethics.
Excellent Communicator- strong English language skills (written and verbal). French would be desirable.
Problem Solver- qualifies the problem and leads a process for the sustainable solution

Your education and background experience will include:

Bachelor’s degree preferably in Electrical Engineering
Minimum of 3 years' customer service or technical customer support experience
Proficient in Arabic and English, French is an advantage
Personal satisfaction from when able to fix a problem for a customer
Able to travel up to 40% of time

Our benefits:

We offer you an employee bonus based on personal performance and business success, as well as annual salary review
Training and development opportunities

Our offer:

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself. At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices: https://jobs.danaher.com/global/en/our-difference.

Our core values:

At Danaher, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you’d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.

Our Shared Purpose – Helping Realize Life’s Potential – expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our Core Values define the fundamental beliefs that guide our actions. The Core Behaviours* enable our values and Shared Purpose, powered by DBS as our proven system for achieving success at Danaher.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.