Bastien’s Therapist level 1-Jumeirah Muscat Bay

13 سبتمبر، 2022

0 7 5 دقائق

الوصف الوظيفي

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the role

An exciting role has arisen for a talented and energetic Bastien’s Therapist level 1 Role to join the pre-opening at Jumeirah Muscat Bay Resort. The Bastien’s Therapist level 1 (BT1) role should be able to provide perfectly all treatments EXCLUDING THE BASTIEN’S PEDI[1]CURE, and has a good retail power.

Your key responsibilities will include:

Treatments, services, retail

1. Execute and explain perfectly all treatments

2. Recommend all products to the guests

3. Make sure about the quality and the procedure of the services provided in the studio

4. Make sure of the information given in the studio by his/her direct team members or by the other

department’s team members

5. Make sure that the products are well presented, explained and sold.

6. Check on the display of the products (pro & retail) (cleanliness, tidiness, validity date,…)

Team, Standards, connection between departments

1. BT1 is aware of his rota and is present, accordingly on time and ready.

2. BT1 knows and checks all standards from the treatment bed set-up to the pantry display.

3. Present a perfect grooming in front of the guest (referring the standard) and ensure the team

does too.

4. Keep a great attitude with guest and colleague.

5. Represent with perfection the Pedi:Mani:Cure Studio within the resort, making sure all staffs are

well aware of what is the concept, the treatments, the products. Develop the link between the

Studio and the other departments (ease the bookings, the promotion…)

Financial, stock, guest Data Base

1. Is aware on a daily basis of the financial results by checking on the revenues, variance with the

previous year and the targets. Important to understand the MTD and YTD notion.

2. Check on a daily basis the part of the stock of professional and retail products that he used and

inform the BSS.

3. Update the guest data base.

Organization, Communication, Reporting, Implication

1. On a communication point of view, BSAM needs to contribute in making the hotel and the staff

has the right perception of the Studio, what is done.

2. Present at the daily meeting with the team.

3. Keep all information confidential

About You

In order to be considered for this role, you should have the below qualifications and experiences.

Personal Skills

1. Sincere

Shows integrity in all his/her dealings with others
Is self-confident and true to oneself
Is open to constructive criticism and comfortable to admit mistakes
Carries sincerity in his/her tone of voice/ behavior
Carries out actions that are consistent with his/her beliefs
Values honesty and integrity and is sincere, truthful and ethical in all dealings
Values openness and trust

2. Dependability

Stands by his/her commitments and follows through
Can be relied upon to complete tasks given
Will alert subordinates, peers and managers if he/she is unable to honor commitment
Is loyal in his/her behavior
Delivers consistent work

3. Self Development

Has strong desire to continuously learn and develop self
Proactively seeks out to improve and add new skills

4. Manage Stress

Closely manages and monitors defensive behavior
Is optimistic; takes the attitude that most problems can be solved
Is capable and remains calm under pressure

Interpersonal Skills

5. Team Player

Adapts well in a team environment, finds his/her role in a team
Shares ideas for improvement for the overall good of the team
Is open to other peoples’ ideas and suggestions, i.e. is adaptable
Is an active participant in the team, does not sit back

6. Customer Focused

Understands that different types of customers: internal customers, superiors, peers,

subordinates and external customers, and each plays an important role

Anticipates the needs and expectations of all user groups and exceeds whenever

possible: under-promises and over-delivers

Treats customers with respect (internal and external)
Builds rapport, credibility and trust with customers
Strives to add value to product offerings and service: delivers the unexpected
Feels a sense of obligation to others to deliver on the promise and performs well
Responds to customers’ requests promptly and manages their expectations
Searches for feedback from customers and follows-up
Is honest and open to his/her customers and acts in their best interest [when you

can’t deliver what you promised, say so; when you feel your product offering is not

what they ultimately need, say so: honesty pays off. The same applies to your inter[1]nal customers, in particular to your subordinates: always be honest and manage

their expectations]

7. Self Aware

Listens with an open mind
Seeks feedback and encourages constructive criticism and does not act defensive

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8. Build Relationships

Builds good relationships with managers, peers, subordinates and customers
Is a team player and cooperative
Encourages collaboration
Asks others for feedback on own style

9. Facilitation

Listens actively and openly

10. Foster Communication

Communicates openly and frequently
Avoids secrecy

11. Cross-cultural Sensitivity

Is sensitive to differences between cultures
When working with people from other cultures, works hard to understand their per[1]spectives and their backgrounds: develops cultural knowledge
Respects and adapts to the experience of different cultures
Is quick to change his/her behavior to fit with a new environment
Is able and open to change communication style to better work with people from

other cultures

Enjoys the challenge of working in countries other than his/her own

Key Success Factors:

 Strong knowledge of BGA
 Strong interpersonal skills – communication
 Ability to have a strong customer focus

About the Benefits

This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.