Senior IT Assistant

12 سبتمبر، 2022

0 4 دقيقة واحدة

Job Description

SPECIFIC ACCOUNTABILITIES

To attend day-to-day calls and emails related issues and problems encountered by staffs.
To perform the daily checklist in terms of monitoring the health of servers, Virus upgrades, disk space usage, network activity, backup etc.
To perform quarterly preventive maintenance of the workstations, printers, and networking equipments.
To educate users on IT policies: security threats, internet usage policies, home folders usage polices. Additionally, to give a basic training on effective using of Outlook, managing archives, calendaring, to get the maximum utilization of the application.
To co-ordinate/follow-up with local vendors in getting adequate and timely support for day to day problems, connectivity, configurations.
To co-ordinate with GDS team for day to day problems and ensure smooth operations.
To maintain a record of calls logged for issues and problems encountered by the staff.
Involves in keeping IT Asset inventory through Asset Management Software and periodically review the hardware's and software's installed in the systems
Support in the opening of new offices, implants by liaising with GDS and ISP.
After office hour support either by call or remote access.
Perform monthly status report to supervisor regarding IT task, calls, issues and problems encountered by the staff.
To take new roles and responsibility as and when assigned by the Management.

Qualifications:
a bachelor's or associate degree in IT or a related field.
Experience:
Information Technology 5+ Years.
Knowledge/Skills:

Knowledge of computer operating systems.
Hardware setup and software installation.
LAN networking and knowledge in routing, switching and troubleshooting of network systems.
Customer support service with high level of computer literacy.
Advanced working knowledge of MS applications and similar.
With extensive knowledge in problem-solving and troubleshooting skills.
Has a good written and verbal communications skill.
Ability to work under pressure.
Can work independently with minimum supervision.