IT Support

12 سبتمبر، 2022

0 5 دقيقة واحدة

IT Support

الوصف الوظيفي

IT Support (for Al Ula)

CRAFT is looking for an ideal candidate to support our team in the projects happening in Al Ula

To provide technical support for employees experiencing hardware, software, and networking issues. They work either on-site or in-person to assist with software installations, network failures, hardware malfunctions, and other IT and AV-related issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Troubleshoot technical support calls from employees for computers and software applications.
Initiate Hardware and software requests for approval, as per company standards
Setting up and installing new/old computers, Printers, network equipment, IP telephone, and software.
Checking and maintaining all meeting room hardware
Setting up user accounts and profiles on the network, and providing them with shared folder access
Installing updates, known as patches, to software applications
Installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office, AutoCAD, Adobe Products, and 3D Software
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues, Network, Printer, plotters, and servers
Setup and troubleshoot VPN issues
Properly escalate unresolved issues to appropriate internal teams
Maintaining inventories of hardware and software as per company standards
Managing and monitoring backups of all Laptops, desktops, and servers
Log case and follow up with supplier/vendors for fault in company or project hardware, Software, or ISP
keeping a record of issues and faults along with solutions, for future reference
Maintain and provide access to the Building access management system
Monitor and maintain CCTV system.
Actively participate in Craft project’s AV and IT installation and configuration which includes Projector, Videowall, Led walls, Screens, Touch screens, Rack equipment, Sound system, Network, and Servers. This may include working at limited heights with scaffoldings
Technical Support and troubleshooting of Project AV Systems
Application and hardware testing with the AV team
Document technical knowledge in the form of notes and manuals
Document all requests as per company ISO standards
Maintain jovial relationships with clients and employees and colleagues.