Customer Service Representative (Call Center)

Job Description

Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.

• Customer Service:_
  • Respond to all incoming customer calls promptly
    The ideal candidate will have a_proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level._ You will be communicative (written and spoken), numerate,_highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence._ You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.

Accountabilities:-

• Customer Service:
  • Respond to all incoming customer calls promptly, displaying curtesy and professionalism.
  • Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.
• Cross Selling:
  • Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank
• Outbound Calls:
  • As directed by management, in line with contact center targets, to ensure repeat and new business customers.
• Customer Records:
  • Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate Governance & Compliance:Work fully within:
  • Risk policies and procedures
  • All compliance regulations

• Education / Qualifications:
• Diploma / Bachelors degree / Equivalent Qualification_
• Knowledge:
• Knowledge of Consumer Banking Products & Services (training provided)
• Good understanding of customer needs
• Experience:
• 0 _ 2 years experience in a customer facing role_
• Generic & Specific Skills:
• Excellent Communication Skills
• Bilingual in Arabic and English
• Computer literacy
• Strong Time Management skills_
• Team Player

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Customer Service / Call Centre / BPO

Roles:

Other Customer Service / Call Center

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