Customer Service Advisor- English Speaker

Customer Service Advisor- English Speaker

– Customer Service Advisor- English Speaker
Company: Industry: Call Center, Telemarketing and BPO Job Location: Amman, Jordan Career Level: Fresh Graduate Date Posted: 11-09-2022 Ref. Number: 153184
Customer Service Advisor- English Speaker
Job Description and Requirements
Job Description and Requirements

Handle customers’ interactions

Communicate with customers’ via multiple channels

Answer all incoming requests and address customers’ problems in a timely manner

Log all necessary interaction details as instructed

Re-direct requests as per the set processes and take full information as required

Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues

Escalate issues or unresolved queries to the Team Leader or Supervisor as directed
The minimum requirements for this position are;

Candidate must be fluent in
English
(
minimum level B2
) and Arabic

Excellent communication (written, verbal and listening skills) in both languages

Ability to work alternating shifts; weekends and holidays based on business needs

Advanced customer service skills

Problem solving and analytical thinking
* Reporting skills
Company: Industry: Call Center, Telemarketing and BPO Job Location: Amman, Jordan Career Level: Fresh Graduate Date Posted: 11-09-2022 Ref. Number: 153184للتقدم على الوظيفة