Beneficiary Feedback Assistant SSA3 Dhaka
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
JOB RELATED KEY INFORMATION:
Job Title: Beneficiary Feedback Assistant
Grade: SSA 3
Type of Contract: Special Service Agreement
Duration of contract: 06 Months
Vacancy Number: 173141
Date of Publication: 12 September 2022
Deadline of publication: 25 September 2022
TERMS AND CONDITIONS
No of Position: One (1)
Duty Station: Dhaka
Nationality: Bangladeshi only
Monthly Salary: As per UN salary scale
JOB PURPOSE
To deliver a range of routine business support tasks, to ensure that staff are effectively supported.
ORGANIZATIONAL CONTEXT
The incumbent will work under the overall supervision of the M&E Process Monitoring Officer and would be under direct supervision of Programme Officer (Monitoring).
KEY ACCOUNTABILITIES (not all-inclusive)
Provide callers with accurate, up-to-date information to the intended audience. Answer beneficiary’s questions/inquiries thoroughly by clarifying and providing relevant information.
• Appropriate referral to individual/unit.
• Follow up with the individual units
• Collect accurate data about calls and callers.
• Collate written grievances (both manually and electronically received) to compile into the database.
• Maintain and update the beneficiary feedback system database using hotline coding systems in recording the calls for the reports that are being shared with the management.
• Follow up on beneficiaries’ cases with the supervisor to ensure that actions are taken effectively on time. If timely resolution is not possible, the complainant should be notified and the reasons for delay explained.
• Ensure that beneficiaries, affected communities and staff understand the handling procedures.
• Attend regular supervision and debriefing sessions.
• In coordination with the concerned projects, produce Monthly reports and Annual Response Report for dissemination to both the project teams and the management.
• Adhere to the confidentiality of the feedback given, and related information.
• Perform other related duties as required.
STANDARD MINIMUM QUALIFICATIONS
EDUCATION: Completion of Bachelor’s degree from reputed organization
Experience: Minimum (01) one year in the relevant field.
Language: Strong communication skill in English and Bangla. Acquaintance with Rohingya and Chitagonian Language preferred.
KNOWLEDGE & SKILLS
- Ability to use standard office equipment such as photocopiers and scanners.
- Knowledge of standardized business support work routines and methods.
- Knowledge of standard office software packages, e.g., Microsoft word.
- Uses tact and courtesy to give and receive information with a variety of individuals.
- Good attention to detail in order to identify data discrepancies.
- Ability to work to deadlines and follow clear instructions.
HOW TO APPLY:
Interested applicants are requested to create an E-recruitment account before submitting an online application, including CV and a letter of interest.
To view the job description and apply to the mentioned vacancies, please follow these simple steps…
1. Create your online CV
2. Click on “Apply”
3. For new user, click on create an account
ABOUT WFP
The United Nations World Food Programme is a leading organization delivering food assistance and working with communities to improve nutrition and build resilience. We also support governments of developing countries in their efforts to eliminate hunger and malnutrition by addressing the underlying causes and disparities in access to food and good nutrition to ensure that no one is left behind in line with the Agenda 2030, Sustaining Peace and Agenda for Humanity. WFP is particularly focused on Goal 2 (Zero Hunger) and Goal 17 (Partnerships). Delivering on our mandate of Zero Hunger requires us to have a diverse, inclusive and gender-balanced workforce.
For more on WFP and what we do, please go to http://www.wfp.org/videos/zero-hunger
The 2020 Nobel Peace Prize awarded to WFP is recognition that ending hunger is a critical first step towards global peace. WFP recognizes that one of the greatest contributions it can make to humanity is to provide a voice to the 690 million hungry people in the world. The Nobel Peace Prize gives us a platform to make their needs heard and to mobilize support for the assistance they need.
DEADLINE FOR APPLICATIONS
25 September 2022, Sunday
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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
