Communications Agent

Communications Agent

الوصف الوظيفي

• Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Ensure wake up requests are accurately recorded and delivered without fail.

• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.

• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.

• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.

• Other duties as assigned

الوصف الوظيفي

تفاصيل الوظيفة

منطقة الوظيفة

المغرب

قطاع الشركة

خدمات الدعم التجاري الأخرى

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

نوع التوظيف

غير محدد

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

تفاصيل الوظيفة