Senior Relationship Manager

10 سبتمبر، 2022

0 7 2 دقائق

الوصف الوظيفي

Department Description:
Business Banking was set up as a separate vertical to manage allnonindividual relationships under RBWM Business Banking has always ensured that the customers are placed on the right platforms so as to provide them with the best products and services possible
Brief Description:
Trade Finance is a very crucial aspect for Business banking customers with at least a third of all Emirates NBD customers under Business Banking using a trade finance product Trade advisory and sales is a key value addition to the Business Banking propositionmore details on attached memo
Detailed Description:
The incumbent will be responsible for acquisition of new client relationships from Relationship Officers upgrades from mass segment maintenance and growth of existing client relationships meeting Revenue targets for Assets Liabilities and crosssell Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and antimoney laundering regulations
Job Requirements:
Deliver all the budgeted targets for revenue profit asset deposit growth customer acquisition and cross sell
Achieve Business Banking business goals as specified in the annual objectives
Identify opportunities for sales and provide strategic direction to Relationship Officers
Sales and Advisory Services
Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank
Ensure maximum penetration of the local market including NTB customers
Focus on present customer base to enhance the asset and revenue books of the segment
Providing timely advisory services to customers on various Trade and Treasury products and linking two
Customer Service Excellence
Ensure minimum TATs and ensure service excellence
To be conversant with the full range of SME banking
Assisting the clients in resolving their issues with regard to trade assets insurance and investments
Accountable for regular monitoring of client satisfaction and service quality levels
Compliance and Risk
Risk Management
To be fully aware of all policies relating to operational risk sales processes credit policy antimisselling etc and comply with the same
To be responsible for ensuring uptodate compliance KYC and client profile for each client as well as maintaining a high level of confidentiality at all times
To be responsible for assessing customer risk suitability of products and explaining appropriate products and services to meet client requirements
To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times
To document all meetings and contribute to the reporting processes established in the team
To have full awareness of all policies and procedures issued in relation to credit lending
Additional Details:
Graduate preferably businessfinanceaccounting
Essential
5 years of banking experience preferably in an RM role – Essential
Knowledge of basic banking operations
Adherence to policies and procedures
Knowledge of basic banking operations
Knowledge of compliance regulations Essential
Goal oriented focused sales driven
Team player Initiative taker
Confident self starter Essential