Help Desk

Job Description

JOB DESCRIPTION
Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy, Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous experience required (if any)

• Previous banking experience in similar role

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Customer Service / Call Centre / BPO , Admin / Secretarial / Front Office , Retail Chains

Roles:

Customer Service Executive (Voice) , Front Desk

للتقدم على الوظيفة اضغط هنا