Customer Experience Executive

10 سبتمبر، 2022

0 3 دقيقة واحدة

Job Description

Job Description :
Company
Our client is a nutrition center that provides a variety of services in fitness, self- care and meal prep. Their nutritional facilities and programs are launched in different schools and education institutions all around Bahrain and Saudi Arabia.
They are currently looking for a Customer Experience Executive to be based in Bahrain.
Duties & Responsibilities:

Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies.

Qualification & Requirements:

A bachelor's degree in marketing, communications, advertising, business management, or in a related field.
Previous experience as a customer experience specialist, or a similar customer support role.
Extensive experience in gathering and interpreting customer experience information.
Solid knowledge of online customer engagement platforms and channels.
Exceptional interpersonal skills and a client-centered approach.