Collection Officer

10 سبتمبر، 2022

0 12 دقيقة واحدة

Collection Officer

الوصف الوظيفي

Job Brief:

Responsible for the collection of outstanding balances, handling the collection process through interviewing/ telephone communication, explaining Umniah policies and legal regulations to customers to ensure the collection of due balances on time, in addition to following -up on legal actions for inactive accounts if needed.

Key Responsibilities:

Collect outstanding active and inactive balances (large, strategic, and government accounts) on a timely manner through interviewing/ telephone communication, set up repayment schedules, and explain Umniah policies and legal regulations to customers
Obtain and verify information related to debtor's employment, earnings, property, credit, bank accounts, assets, liabilities and similar information
Prepare the needed documents for the customers/ courts when needed
Maintain up-to-date records
Use skip-tracing techniques, including communications with various agencies and the public, to obtain information to locate debtors
Prepare the assigned inactive accounts’ information for legal enforcement, including developing case summaries, obtaining evidence and consulting with attorneys, claim adjusters, other county departments and outside agencies
Testify in courts when needed
Follow-up on the legal agencies to ensure proper collection process is being applied
Prepare statement of account report for active and inactive accounts

Technical Skills & Knowledge:

Essential: