Client Relations Officer
Job Description
Job Description :
Company
Our client is one of the leading digital assets companies that provide secure financial services across the GCC. They are currently looking for a Client Relations Officer to be based in remote location.
Duties & Responsibilities:
- Respond to potential and current client inquiries and requests for information about our products, services and communicate their needs and expectations to the appropriate team.
- Handle new client inquiries via phone and online application in a fast-paced manner.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Build trust and rapport with each client to maintain strong, long-lasting relationships.
- Introduce new products to existing and new customers.
- Gather user feedback on products, services and communicate feedback to our business and technology teams.
- Promote products and services in a meaningful way to the public and provide a direct feedback loop for continued market success.
- Test new products and assess client appetite before launching.
- Support different internal teams with various tasks when assigned.
Qualification & Requirements:
- Bachelor's degree in Business, Management, or any related field.
- A minimum of 1 year previous related work experience.
- Excellent verbal communication, telephone manner, and client relations skills.
- Attention to detail and the ability to learn quickly and continuously.
- High level of flexibility – the ability to work whenever needed.
- Knowledge of digital assets/blockchain technology is an advantage.
- Good business ethics and drive to work hard and learn.
- Passion for new technologies and startups.
- Candidate must be based in USA, EU or Australia.
- Must be an Arabic speaker.
Job Details
Employment Types:
Full time
Industry:
Recruitment / Staffing / RPO
Function:
Customer Service / Call Centre / BPO , Public Relations , Marketing Research & Analysis
Roles:
Customer Service Executive (Voice) , Public Relations (PR) & Media Relations Management , Public Relations (PR) & Media Relations Management
