وظائف الخليجوظائف بيت الخليج
IT Help Desk
IT Help Desk
الوصف الوظيفي
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for employees to make changes and fix problems
الوصف الوظيفي
المهارات
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English and Arabic
- Excellent communication skills
- Customer-oriented and cool-tempered
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- البناء والتشييد
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- مبتدئ الخبرة
- عدد سنوات الخبرة
- الحد الأقصى: 4
- منطقة الإقامة
- الكويت
- الشهادة
- بكالوريوس/ دبلوم عالي
المرشح المفضل
التعليم
BSc/BA in IT, Computer Science, or relevant field
