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Customer Service Representative

Job Description

Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank%27s strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Before applying for this role
Accountabilities:-

  • Banking Transactions:
    • Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
  • Mail, Telex & ATMCards:
    • Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
  • Communication:
    • Send, receive and file telex confirmations and ensure transfers are properly processed
  • Customers Enquiries:
    • Respond to all customer enquiries and requirements in a proactive and professional manner
  • Customer service:
    • Deliver high quality customer service and exceed satisfaction goalswith every customer contact
  • Customer Records:
    • Create, update and maintain relevant customer records ensuring that data is recorded appropriately
  • Corporate Governance & Compliance:Work fully within:
    • risk policies and procedures
    • all compliance regulations
  • Education / Qualifications
  • _Bachelor as degree / Equivalent Qualification_
  • Knowledge:
    • Knowledge of Consumer Banking Products & Services (training provided)
    • Good understanding of customer needs
  • Experience:
    • 0 _ 2 years experience in a customer facing role_
  • Generic & Specific Skills:
    • Excellent Communication Skills
    • Bilingual in Arabic and English
    • Computer literacy (MS Office & BEAM)
    • Project Management
    • Risk Management

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

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