Team Lead Account Management

7 سبتمبر، 2022

0 40 3 دقائق

الوصف الوظيفي

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary

Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.
Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.

What’s On Your Plate?

Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
Implements location-specific and area quality goals and action plans in order to achieve quality standards.
Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
Creating an inspiring team environment with an open communication culture
Setting clear team goals
Delegating tasks and setting deadlines for your internal team
Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company

Lead the team of account managers to:

Ensure all account managers in the team are meeting their targets and the company’s KPIs
Managing Partners expectation with a smooth communication streamline and SLA
Optimize the partner's content (MOA, delivery time) and Menus
Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
Convince partners for strong promotions and offers
Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as –shutdown or stopped delivery
Maintain accurate records of all sales and prospecting activities including: