Customer Satisfaction Specialist (HMD)
Customer Satisfaction Specialist (HMD)
الوصف الوظيفي
· Interact with customers to provide information in response to inquiries about the projects.
· Handle and resolve complaints.
· Building and maintaining strong business relationships with existing customers.
· Identifying opportunities for upselling within the project.
· Helping to develop and implement a customer service policy for the company.
· Finding ways to measure customer satisfaction and improve services.
· Communicating courteously with customers by telephone, email, letter, and face to face.
· Keeping accurate records of discussions or correspondence with customers.
· Analyzing statistics or other data to determine the level of customer service the company is providing.
· Developing feedback or complaints procedures for customers to use.
· Maintaining a database of customer information.
· Escalating inquiries to the appropriate team, when necessary.
· Passing customer feedback onto the product or sales team to improve the company offerings.
· Coordinate between special segment customers and the development department on the modifications requested on their units.
· Create customers engagement initiatives under the supervision of the project marketing manager
Responsible for providing after-sales support to all client activities in order meet and manage client expectations and to understand customer needs. The role holder continuously benchmarks the company’s customer experience journey and recommendations enhancements and improvements to enhance the customer journey.
الوصف الوظيفي
المهارات
1. Requirement open for Kuwaiti/ European female candidates.
2. Bachelor’s Degree in Architecture or Interior Design preferred or Business Management. OR Bachelor's Degree in Communications, Business Management, Sales, or a related field a suitable alternative.
3. Strong English and Arabic language skills (written and spoken), with priority on Arabic
4. 5-7 years of experience
5. Specialist level architecture or interior design experience coupled with customer care expertise gained amongst a leading real estate development firm and/or highly relevant Real Estate company.
6. Advanced Excel and PowerPoint skills with experience creating and manipulating basic financial models
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- وكالات التوظيف; العقارات
- طبيعة عمل الشركة
- شركة توظيف
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- الجنس
- أنثى
- الجنسية
- الاتحاد الأوروبي; الكويت
