وظائف شاغرة لدى أبوظبي موتورز – BMW MINI و Rolls-Royce في أبوظبي ، الإمارات

7 سبتمبر، 2022

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وظائف شاغرة لدى أبوظبي موتورز – BMW MINI و Rolls-Royce في أبوظبي ، الإمارات آخر تحديث:سبتمبر 7, 2022سبتمبر 7, 2022 23

وظائف شاغرة لدى أبوظبي موتورز – BMW MINI و Rolls-Royce في أبوظبي ، الإمارات

McLaren Service Manager

We are looking for a detail and result-oriented McLaren Service Manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the brand’s products and services.

Main objectives of the role

Ensure premium service consulting tailored to the individual needs of each customer and loyalty through offering high-quality service and customer care
Attain the highest possible exploitation of selling Aftersales services parts and accessory potential

Tasks

Defines and implements targets and suitable measures for the Service department
Observes the market for Service Dept. and initiates marketing activities
Defines services offered and ensures their quality
Leads and guides Service Dept. employees
Acts as a contact person for internal and external partners
Steers and controls the operational management

Interfaces

General Manager, Service Advisors, Service Assistant, Parts Sales Manager, Workshop Manager, Sales Manager, CRM Manager, Company group contacts (HR department, etc.), McLaren Regional Office, Special customers, External services

To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

To succeed in this role, you should have the following skills and experience:

A bachelor’s degree in business, administration, or related field
Professional service manager experience of an automotive dealership
Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.

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