Workshop Supervisor / مشرف ورشة الصيانة

6 سبتمبر، 2022

0 15 دقيقة واحدة

الوصف الوظيفي

Job Purpose

Supervise all aspects of the workshop in order to ensure the achievement of customer enthusiasm, owner loyalty, and goals related to volume and profit.

Main Tasks & Accountabilities

Responsible for the coordination and utilization of all workshop staff in order to provide a prompt, reliable, and efficient customer's cars repair, up to the highest standard.
Monitors the performance of his area, to make sure the targets set by the management are being met and, identify reasons these targets are not met.
Responsible for resolving all problems that create unsatisfied customers in his area and, report any case beyond his capacity to his superior, in order to take the proper action on time.
Responsible for GM recall campaign completion and the implementation of CSI program especially, all parameters related to service performance.
Distributes work among his team members, on the basis of promised date, workload, and priority, in order to improve the workflow, productivity, and customers satisfaction.
Submits reports regularly to his superiors, concerning staff promotion, dismissals, or other measures to be taken, to upgrade the performance standard.
Elaborates daily service cash invoices report and, coordinates with the cashier in order to confirm the amount received tally with report numbers.
Coordinates with GM roadside assistance operation and toeing services companies, to improve the department service quality and customer loyalty.