وظائف السعوديةوظائف بيت السعودية
Service Advisor – مستشار صيانة
Service Advisor – مستشار صيانة
الوصف الوظيفي
Job Purpose
Build customer enthusiasm and owner loyalty by identifying customers’ service needs and providing solutions to those needs.
Main Tasks & Accountabilities
Responsibilities include but are not limited to :
- Greet the customer cordially, listen carefully, assess needs, and take actions necessary to satisfy those needs & performs all other duties that make the customer completely satisfied.
- Perform vehicle's check externally and internally, mark any scratch, damage, or anything beyond the standard shape.
- Create and verify a repair order that covers all concerns mentioned by the customer, the release promised date, initial repair cost estimate gives a copy to the customer & passes the hard copy to towe.
- Check the work progress and update the customer about the details whenever is required.
- Get the customer's approval on the initial repair cost and explain thoroughly any extra work estimation for further approval.
- Accompanies every customer while settling the payment and, hands over the gate pass to the driver to bring the vehicle after being cleaned and then, explains the work done next to the car before delivery.
- Responsible to contact certain customers, which their vehicles are involved in some recall campaigns to complete the required job in the company's service facility.
- Responsible to contact the customer no later than three days from the date of delivery to make sure that the vehicle is in a good condition, or to report any problem to the superior.
- Should ask the customer to complete customer satisfaction card upon vehicle’s delivery, make sure to contact his superior for resolving any problem in case the score does not match completely satisfied parameter.
المهارات
Required Education Level
- Bachelor in Mechanical Engineering.
Work Experience
- 2-5 Years in the same industry
Technical Competencies
- Kerridge experience
- Knowledge of GM standards is preferable.
- Adequate command of Arabic and English Languages
- Computer literacy.
Behavioral Competencies
- Customer Focus
- Analysis and problem solving
- Communication Skills
- Teamwork
تفاصيل الوظيفة
- منطقة الوظيفة
- الرياض, المملكة العربية السعودية
- قطاع الشركة
- وكلاء السيارات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- منطقة الإقامة
- المملكة العربية السعودية
- الشهادة
- بكالوريوس/ دبلوم عالي
