Service Adviser
Service Adviser
الوصف الوظيفي
Service Adviser ( Jeddah – Riyadh – Dammam – Madinah – Abha )
1) Receives service department customers, Greets them cordially and performs vehicle's check, externally and internally, marks any scratch or damage or any thing beyond the standard shape.
2) Listens carefully to the customer and creates a repair order, mentioning all of his concerns, by using the common sense and expertise, to make them understandable by the technical staff.
3) Gets the customer's signature on repair order after verifying all target details and promised date, gives copy to the customer and passes the hard copy to the control tower.
4) Follows up the work's progress on the vehicle and, updates the customer about the details when ever is required and, calls him for invoice finalization and vehicle pick up when it is ready.
5) Gets the customer's approval on initial repair cost and, explains thoroughly any extra work estimation for further approval.
6) Gets his superior approval, on any additional work to be done on customer's vehicle especially, for those under warranty, as per GM policy and procedure.
7) Accompanies every customer while settling the payment and, hand over the gate pass to the driver to bring the vehicle clean and then, explains the work done next to the car before delivery.
8) Responsible to contact certain customers, which their vehicles are involved in some recall campaigns, in order to complete the required job, in the company's service facility.
9) Responsible to contact his customers no later than three days from date of delivery to make sure that all repairs done on his vehicle, are in good condition and reports any problem to his superior.
10) Should carry out any work related to the company interest, within the normal duty hours provided that he has the physical and mental ability to do it.
المهارات
Skills:
1) Good Communication skills
2) Technical skills
3) English language
تفاصيل الوظيفة
- منطقة الوظيفة
- جدة, المملكة العربية السعودية
- قطاع الشركة
- وكلاء السيارات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 10
المرشح المفضل
- المستوى المهني
- مبتدئ الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 2 الحد الأقصى: 4
- منطقة الإقامة
- أبها,المملكة العربية السعودية ; الدمام,المملكة العربية السعودية ; الرياض,المملكة العربية السعودية ; المدينه المنوره,المملكة العربية السعودية ; جدة,المملكة العربية السعودية
- الجنس
- ذكر
- الشهادة
- بكالوريوس/ دبلوم عالي
التعليم
Mechanical Engineering
