Manager – Security Operations Center (SOC)
Manager – Security Operations Center (SOC)
الوصف الوظيفي
Ooredoo is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services. Ooredoo helps businesses embrace digital transformation securely
The Security Operations Centre (SOC) Manager will plan, direct and control the SOC functions and operations. Ensure the monitoring and analysis of incidents to protect People, Technology and Process addressing all security incidents and ensuring timely escalation. The Security Operations Center Manager is responsible for all internal security operations tasks and management of Security Operations Center and the analyst staff associated with the SOC. The SOC Manager is responsible for the technical and process direction of the Security Operations Center.The Operations Manager will help redefining traditional SOC operations using automation, orchestration and analytics. As a Security Operations Center Manager, you will oversee the execution our program for evaluating compliance with industry standards (ISO, SOC), international regulations and customer contractual requirements.
This position requires a visionary leader with sound knowledge of business management and a working knowledge of information security technologies, specifically Managed Security Operations Center. Leads the team by assigning, prioritizing, monitoring, tracking, and coordinating the Customers’ needs to ensure service level agreements are achieved in time. Acts as a Single Point of Contact (SPOC) to ensure all Customer needs are handled and resolved with highest quality standards.
• People Management
• Ensure that appropriate staffing levels are maintained to support attainment of service level objectives • Supervises Service Desk by identifying and defining schedules, setting priorities, providing direction to ensure service level agreements are maintained
• Ensure that the Service Desk and client processes, policies and procedures are consistently communicated to and followed by the team members
• Monitor and manage performance of the teams as a whole to ensure quality is monitored at all times
• Operations Management
• Monitor SLA levels and review team’s contribution to ensure all requests are actioned or referred appropriately within agreed timescales.
• Proactively identify and communicate operational and performance issues and propose solutions to Management
• Work with the teams to ensure all issues are addressed, documented and completed • Manage day-to-day operations and follow-up with suppliers/subcontractors to ensure the completion of services and customer satisfaction.
• Provide regular reports and updates on Service to the Line Manager
• Managing the SOC audit process with a risk-based approach to determine the depth of each audit, leading the audit, and providing recommendations to management based on the results.
• Incident and Problem Management
• Ensure that the Incident and Problem Management processes are followed and all required documentation is regularly updated.
• Ensure that Preventative maintenance cases are logged, tracked and monitored
• Ensure clients are provided efficient and timely first and second level support
• Client Services Management
• Manage escalations and ensure correct assignment of resources and full problem resolution • Acts as initial point of contact to accommodate call volume, crisis situations and any business impacting opportunities that detract from team’s effectiveness
الوصف الوظيفي
المهارات
A minimum of 10-15 years of Managed Security experience, with five years in Security Operations and at least three years in a supervisory capacity.
• A bachelor's degree in information systems or equivalent work experience.
• Certifications:
• Microsoft Sentinel (Azure Security Engineer Associate) – Mandatory
• Splunk/LogRhythm/QRadar experience is a plus.
• GIAC GMON
• CISSP
• CISA
• CISM
• CEH
• OSCP
• ISO7K LA/LI
• Strong leadership skills and the ability to work effectively with complex customers, business managers, IT engineering and IT operations staff.
• The ability to interact with customer’s senior personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
• Knowledge and understanding of relevant legal and regulatory requirements, such as National Information Assurance Policy, Cloud Security Policy, Qatari legislations etc.
• Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Strong leadership abilities, with the capability to develop and guide security team members and IT operations personnel, and work with minimal supervision.
• Excellent verbal, written and interpersonal communication skills.
• Experience working with legal, audit and compliance staff.
• Experience developing and maintaining policies, procedures, standards and guidelines.
• Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- الحماية
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 10 الحد الأقصى: 15
