IT Help Desk Specialist

6 سبتمبر، 2022

0 10 دقيقة واحدة

الوصف الوظيفي

Job Purpose

Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance

Responsibilities include but are not limited to :

Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshoot system and network problems and diagnosing and solving hardware/software faults
Replacing parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time

المهارات

Working technical knowledge of network and PC operating systems, including [Windows Workstations, Windows XP, and Vista].
Extensive application support experience with [IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents ( Remote Admin, Remote Assistance, Desktop remote Connection), Exchange Clients( MS Outlook, Outlook Express, Outlook WEB Mail) VPN client connections, Client Firewalls…].
Working technical knowledge of current network hardware, protocols, and standards, including [ADSL Modem and Routers (Us Robotics, Cisco 877, Linksys, Speed Touch) Indoor and Outdoor Wireless AP (Alpha Networks, Symbol), Dell Servers, Print Servers (Axis, Us Robotics), Switches (3Com), Patch Panels; Hp Laser and DeskJet Printers, Epson Dot matrix printers ( LQ-680, LQ-2180 and DFX-5000) Different Types Scanners TCP/IP protocol and Related Commands (Telnet, ping, Tracert, route , IPConfig, netstat) POP3, SMTP, DHCP,].
Hands on experience of troubleshooting
Adequate command of English Languages
Computer literacy