IT Assistant

6 سبتمبر، 2022

0 4 دقيقة واحدة

IT Assistant

الوصف الوظيفي

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries over the phone, using remote software, or via email.

• Respond to email messages for users seeking help.

• Ask questions to determine nature of problem.

• Walk user through problem-solving process.

• Ensure that physical desktop connections (e.g., RJ45 ethernet jacks, connectors between PCs) are in working order

• Liaise with Service Desk / Desktop support team in London and get a clear understanding on the ways of working, how to handle issues locally and when to escalate them

• Assist with meeting room setups

• Onsite Printer Support

• Experience with ServiceNow

• Clean up computers.

• Run diagnostic programs to resolve problems.

• Liaise with Regional IT on Support Incidents

• Install computer peripherals for users.

• Follow up with users to ensure issue has been resolved.

المهارات

Education: Relevant Degree in IT
Any IT Certifications (Desirable)
At least 2 years of experience in a similar role.
Excellent communication skills.
Ability to work well under pressure.
Proactive, hands on and a strong sense of motivation
Excellent organization skills and the ability to successfully work on several tasks at one time
Flexible, adaptable and a cooperative attitude; able to work as part of a team
Office 365
Windows
Mac