IT Administrator

6 سبتمبر، 2022

0 7 دقيقة واحدة

IT Administrator

الوصف الوظيفي

Summary

The System Administrator is responsible for providing installation, maintenance and support for desktop and server environment. Additional tasks also include answering end users PC and software and ERP support questions, performing PC and server maintenance, and assisting with PC and server setups and software upgrades. Daily tasks, analyzing requirements, resolving problems, installing hardware and software solution, and supporting ERP requirements.

Responsibilities

Communicate and support technical, both verbal and written to end-users.
Troubleshoot and resolve hardware, software, connectivity, and printer issues reported by users.
Provide oversight and follow-up on outstanding user requests to ensure timely resolution.
Apply patches, configure security, and handle change control in accordance with best practices.
Analyzing, troubleshooting, and resolving system hardware, software, and networking issues
Installing operating system software, patches, and upgrades. Configuring, optimizing, fine-tuning, and monitoring operating system software and hardware
Performing system backups and recovery
Prepare and maintain system documentation.
Maintain compliance with internal and external Service Level Agreements.
Provide support and troubleshooting for ERP users.

الوصف الوظيفي

المهارات

Requirements

Technical training in an Information Technology related field.
5 or more years of helpdesk and/or systems administration support preferred.
Broad knowledge of workstation and server software, hardware, and operating systems.
Knowledge of Microsoft server products, Exchange, Active Directory, VMware, and Citrix and any ERP experience.
Ability to research solutions or information regarding technical issues.
Service focused individual with the ability to handle user interactions with diplomacy and tact.
Proven track record of supervision, or technical training.
Excellent interpersonal skills with the ability to gauge the user’s technical ability and communicate with them in an appropriate technical or non-technical language.
Must have a good command of the English language to provide effective phone, desk-side, and email support.
Ability to handle confidential information in an appropriate manner.