Information and Knowledge Management Officer

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Job Title: Information and Knowledge Management Officer

Division: PPF – Private Partnerships and Fundraising Division

Duty Station: Rome, Italy

Type of Contract: full-time regular Consultant

Duration: 11 months

Deadline for applications: 28.09.2022

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency working to create a world with zero hunger. As the leading humanitarian organization saving lives and changing lives, WFP delivers food assistance in emergencies and working with communities to improve nutrition and build resilience. WFP believes that individual and collective wellbeing can only be achieved if all children, women and men get the nutritious food they need to lead healthy, dignified lives. Each year, WFP assists 86.7 million people in 83 countries. Every day, some 5,600 WFP-chartered trucks are on the road, 92 planes are in the air and 20 ships are at sea. These numbers speak to WFP’s unparalleled reputation as an emergency responder, one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security, local economies, education, employment and gender equality. While hunger and malnutrition are the world’s largest solvable issues, the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.

WFP’s Private Partnerships and Fundraising Division (PPF) works with WFP units, offices and friend organizations around the world to engage in high-impact partnerships and fundraising activities with companies, foundations, non-governmental organizations and individuals. PPF aims to harness the transformational power of the private sector by mobilizing funding and technical assistance and developing innovative solutions to help WFP fulfil its mission.

PURPOSE OF THE ASSIGNMENT

We are looking for a passionate individual to join the Global Services team of PPF, which provides key support functions such as communications, contracting, information and knowledge management (IKM) to partnership managers around the world to support the establishment and stewardship of strategic partnerships with the private sector. This is an exciting opportunity for a service-oriented expert in information management and customer relationship management (CRM) system administration. The post requires a strong knowledge of information systems and knowledge management tools and related processes to help develop and operate a modern and robust IKM environment that enables PPF and WFP’s partnership officers to access and exchange information across divisions and countries in an effective, secure and timely manner and help mobilize the resources needed by WFP to deliver crucial assistance to people in need. The post is based in Rome, Italy, where WFP is headquartered, and will be reporting to the Information and Knowledge Manager.

KEY RESPONSIBILITIES/DELIVERABLES

• Support the Global Services team’s efforts in developing and implementing a sustainable, secure and scalable IKM environment that meets the needs of WFP staff actively engaging the private sector.
• Foster/Enable the digital transformation of PPF internal processes, by translating requirements into recommended enhancement and valuable solutions driven by business process analyses and human-centered design methodologies, ensuring sustainable implementation of digital tools.
• Provide support in driving the adoption of digital solutions with dedicated end-users trainings and practical support to improve the digital maturity of the division.
• Help users in exploiting key information systems (e.g., Salesforce, SharePoint, Teams). Guarantee first-level support for incidents and service requests related to these tools and systems, escalating to second-level support (Information and Knowledge Manager) and third-level support (IT) when needed.
• Improve and manage two-way information flows between PPF and WFP’s Technical units, Country Offices and Regional Bureaux, by notably organizing regular knowledge sharing sessions in coordination with relevant PPF Teams.
• Work and collaborate with diverse groups of internal cross-functional teams.
• Help nurture a data-driven culture within the division, ensuring proper set-up of information system, and a common approach to data governance and acquisition.
• Support staff in understanding basic concepts related to information classification (taxonomy) and data quality
• Support the Informational and Knowledge Management Manager and the Head of Global Services in any other tasks aimed at improving the information and knowledge flow within and beyond PPF.

Education	University degree in Information Management and Research, Computer Sciences, Business Administration, Marketing, Communications or other related fields
Experience	At least 3 years of professional experience in information and knowledge management, managing digital transformation related initiatives, delivering trainings and providing customer support. Experience working in an intercultural environment, United Nations environment and/or technological company is a plus.
Knowledge & Skills	Basic knowledge of CRM system administration, user management and service support is a must. Basic administrator-level knowledge over Salesforce, with an ability to perform quality assurance of new releases and flows in Salesforce, is a plus. Basic administrator-level knowledge over SharePoint would also be a plus. Basic knowledge of Scrum, Agile, BPM and HCD methodologies. Experience in emergency contexts of UN or NGOs would be an asset. Advanced knowledge of the MS Office suite. Ability to write clear and concise procedural documentation. Advanced knowledge in the areas of data analysis and management highly desirable.
Soft Skills	Service-oriented spirit and strong interpersonal skills. Comfortable working under pressure and in a fast-paced environment.
Languages	Outstanding command of spoken and written English. Intermediate knowledge of another official UN language would be a plus.

Terms and Conditions

Short-listed candidates can be subject to written assessment.

WFP offers a competitive compensation package which will be determined by role’s responsibilities and deliverables. This consultancy assignment is renewable upon funding.

Visit the website for detailed information on working with WFP: http://www.wfp.org – Click on: “Our work” and “Countries” to learn more about our operations.

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.

WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the Organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We greatly appreciate your interest in WFP and joining our mission to achieve Zero Hunger by 2030

Saving Lives, Changing Lives!

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