Field Service Engineer

6 سبتمبر، 2022

0 3 2 دقائق

Job Description

Job Title
Field Service EngineerJob Description
In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Your responsibilities
-Provides first-line technical support, maintenance, & installation support to customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
– Accurately documents service records inclusive of diagnostics, resolution & test procedures, and case status using the service management system.
– Capturing solutions to allow for knowledge share.
-Accurately records Customer Interaction time, non-customer interaction time, parts consumed / returned / failures, real-time via the mobile device.
– Accurately records Bench Repair time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via SMax.
– Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
– Acts on customer escalations, complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We're a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking..
To succeed in this role, you should have the following skills and experience

University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
5 years of field service experience
Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers concerns
Experience in IGT and/or x-ray is preferred
Strong customer service and communication skills
Must be able to work both individually and in an established team setting
Advanced level of English&Arabic is a must
Excellent command of Microsoft Office applications

Why should you join Philips
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by .
To find out more about what it's like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the .

Job Details

Employment Types:

Full time

Industry:

Pharmaceutical

Function:

Personal Care / Beauty / Fitness Service , Customer Service / Call Centre / BPO , IT- Hardware / Telecom / Technical Staff / Support , Manufacturing / Engineering / R&D