Customer Service Officer

Customer Service Officer

الوصف الوظيفي

• Identify and assess customers’ needs to achieve satisfaction.
• Utilize available resources to offer precise information in a clear and concise manner.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Identify practical challenges in a project to rectify the issues for final delivery.

المهارات

• Previous association with a company in the role of a customer service executive or representative.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Fluent communicator able to present ideas and concepts through hi-tech and conventional channels.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.

تفاصيل الوظيفة

منطقة الوظيفة

جدة, المملكة العربية السعودية

قطاع الشركة

مكاتب إدارة الشركات

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

2

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