Coordinator Riders

6 سبتمبر، 2022

0 8 2 دقائق

Coordinator Riders

الوصف الوظيفي

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Monitor live operations and solve issues related to the drivers/orders.
Point of contact for drivers and 3pl’s to support needed drivers.
Supporting in enhancing Drivers performance and compliance.
Lead a team of Captains and Riders.
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Responsible for solving issues related to customer complaints orders.
Groom rider quality (behavior, appearance, professionalism, presentational etc)
Supporting Rider Team lead and Rider Supervisor to reduce rider complaints originating from customers
Monitor riders performance on individual level and responsible for coaching riders.
Supporting team leads and supervisors with ad-hoc tasks.

What did we order

Bachelor's Degree in information system/ or any relevant.
Experience in food/grocery tech industry is highly preferred
Proficient in using computer systems (Microsoft office, google docs, etc.)
Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
People management skills: Experience in leading a team.